RETURNS POLICY

Should you change your mind and wish to return a product, you should contact us at contact@xaie.co.uk where you will be given the return mailing address. 

You will be required to print the return details (this includes delivery address, which is different from our registered business address) and mail the product back via tracked delivery service at your own expense.  All products must be returned within 14 business days following receipt of the product. 

You are required to take good care of the product whilst in your possession and return it in the original packaging, in the condition you received it and remain sellable.

Loss or damage in transit of returned product is your responsibility.  We recommend you use a recorded delivery service and take out product protection for items of high value.  If products are lost or damaged in transit we reserve the right to charge you or not refund the related amounts. 

Please note our return delivery address is different from our registered business address.

Refunds

You will receive a full refund (excluding original delivery fee), within 3-5 days of receipt of the returned item.  The refund will be made to the original card / payment method.

PRIVACY & SAFETY

Xaie will only use your personal information to provide you with the products and services you have requested, as well as to administer your account. We will not sell or share your information with third parties unless you grant us explicit permission to do so, and we will never use your personal data for any reason other than the reasons described within this policy.

Xaie may collect the following personal information about you.

  • Your name (age, DOB, gender)

  • Your contact details (postal, billing and delivery address, telephone / mobile numbers and email address

  • Purchases and orders made by you

  • Your online browsing activities and purchases on the Xaie website

  • Your passwords

  • Payment card details when you make a purchase with us

  • Your communication and marketing preferences

  • Correspondence between you and Xaie

The above list is not exhaustive, we may need to collect additional data for the purposes set out in this policy. 

STOCKISTS INQUIRIES

To enquire about stocking Xaie please contact us via email at contact@xaie.co.uk where we will be more than happy to assist you. 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

© 2019 by Xaie. Proudly created with Wix.com