SHIPPING POLICY

All items will be sent out via royal mail 2nd class signed for (standard delivery) or express delivery. All orders will be sent within 1 week of receiving the order. 

If you have any questions about your order, or how to track it please contact us at contact@xaie.co.uk

RETURN & EXCHANGE POLICY

Should you change your mind and wish to return or exchange a product, you should contact us at contact@xaie.co.uk

You will be required to print the return details (this includes delivery address, which is different from our registered business address) and mail the product back via tracked delivery service at your own expense.  All products must be returned within 14 business days following receipt of the product. If you are exchanging, we will only send the new product once we have received your return. If we do not receive your return within the 14 days, you will only be allowed to exchange, or be offered a credit note. 

You are required to take good care of the product whilst in your possession and return it in the original packaging, in the condition you received it and remain sellable.

Loss or damage in transit of returned product is your responsibility.  We recommend you use a recorded delivery service and take out product protection for items of high value.  If products are lost or damaged in transit we reserve the right to charge you or not refund the related amounts. 

Please note our return delivery address is different from our registered business address.

Refunds

You will receive a full refund (excluding original delivery fee), within 3-5 days of receipt of the returned item.  The refund will be made to the original card / payment method.

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